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It is a question I often hear when explaining what we do at Xotels. People seem surprised hotels are willing to hand over a vital part of their strategies to a 3rd party. Such a sensitive and key part to the success of your business as revenue management should not be left to an ‘outside’ company many hoteliers respond.

Nowadays, hotels need to be more resilient and agile than ever before. Being prepared for anything, whereby reducing risk is top priority. Hoteliers need to rethink their businesses entirely, and outsourcing is the perfect facilitator in this process. With external expertise and a proven track record since 2006, Xotels has guided 100+ hotels since its inception through both economic downturn and crises.

Going for externalisation can set you up for success, especially in times like these… Outperform your competition to make sure the current crisis can be conquered just like the ones prior.

A cleansing hot shower or bath

Hotel operations vary in size, function, complexity, and cost. Most hotels and major hospitality companies have set industry standards to classify hotel types. An upscale full-service hotel facility offers luxury amenities, full-service accommodations, an on-site restaurant, and the highest level of personalized service, such as a concierge, room service, and clothes pressing staff.

The precursor to the modern hotel was the inn of medieval Europe. For about 200 years from the mid-17th century, coaching inns served as a place for lodging for coach travelers. Inns began to cater to richer clients in the mid-18th century. One of the first hotels in a modern sense was opened in Exeter in 1768.

The answer usually boils down to the fact that such expertise cannot be qualified or hired internally and because of cost reasons. The skills are very specific and it’s best to rely on specialist service providers like law and accounting firms.

Where a Lot of Hotels Get it Wrong

Hotel operations vary in size, function, complexity, and cost. Most hotels and major hospitality companies have set industry standards to classify hotel types. An upscale full-service hotel facility offers luxury amenities, full-service accommodations, an on-site restaurant, and the highest level of personalized service, such as a concierge, room service, and clothes pressing staff.

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